Contact Us

Frequently Asked Questions (FAQ)

📦 When will my order ship?

Orders are processed within 1–3 business days (excluding weekends and holidays). Shipping times may vary depending on your location and carrier.

🧸 Are your plush items brand new?

Yes! All items are brand new, carefully packed, and inspected before shipping to ensure quality.

📏 Are sizes and colors exact?

Sizes are listed as approximate. Slight variations in size, color, or appearance may occur due to lighting, production batches, or display settings.

🔁 Do you accept returns or refunds?

All sales are final. We do not accept returns or issue refunds.

Due to inventory control requirements, high production costs, and operational expenses, we are unable to process returns or refunds once an order has been placed. We appreciate your understanding and support.

🚚 What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.

After review and approval, we may issue store credit for a future purchase.
Refunds or replacements are not guaranteed.

Requests submitted after 48 hours will not be eligible for review.

💳 What is store credit?

Store credit can be used toward a future order and does not expire unless otherwise stated. Store credit cannot be exchanged for cash or refunds.

📧 How can I contact customer support?

If you need assistance, please email us at:
MICCHI.STORE1@GMAIL.COM

❤️ Thank you for your support

By placing an order, you acknowledge and agree to our policies. Thank you for supporting our small business—we truly appreciate you.